Frequently Asked Questions
- WHY USED PARTS?
Each year, thousands of cars are junked/recycled. Most of these cars have parts that are in good to almost brand-new condition. Apart from utilizing these existing parts and saving dollars, you can help conserve the resources that go into recycling all these parts each time.
- HOW DO I PLACE AN Order?
Very simple! Call us on our TOLL FREE number 1-888-947-6886 and one of our sales representatives will assist you with your order.
- DO YOU ACCEPT ONLINE ORDERS?
No. We are, strictly, a Mail Order/Telephone Order business. The only online form of payment we accept is Paypal.We can also send you an email invoice through Bank of America / Authorize.net, which is hosted on secure website that is wholly owned and operated by VISA.
- I WANT TO MAKE SURE I GET THE RIGHT PART. DO YOU HAVE PHOTOS OF THE PARTS?
In most cases, we will not be able to send photos as the item we are selling is, more often than not, already packed and ready to be shipped. However, exceptions can be made in certain cases, especially when it comes to certain bodyline parts (items that cannot be normally packed and shelved for storage). Please check with our agents to know if an exception can be made in your case.
Our warranty covers your purchase for a full refund or replacement in case the item we sent does not match your requirement, as long as you have given us accurate information. So, rest assured that, as long as you have provided us accurate information, you will receive a part that is the perfect fit for your car.
- I HAVE A RARE/VINTAGE CAR. CAN YOU HELP ME FIND A PART FOR IT?
With over 15 years of experience in restoring rare/vintage automobiles, we have come to acquire a unique set of skills/contacts/network that enables us to locate some of the most hard-to-find parts in the world. We have located parts across the length and breadth of the world.
You would be surprised to hear what parts we have found in places like Ghana and Invercargill, New Zealand.
- WHAT KIND OF WARRANTY DO YOU OFFER?
We offer a 90-day warranty. Under this warranty, we will replace or, at our discretion, refund the full purchase price of an item including shipping if, the item is found to be defective or we find that you have been sent a wrong part due to an error on our end.
Please see the Terms and Conditions page for further details.
- WHAT PAYMENT METHODS DO YOU OFFER?
We accept all major credit and debit cards, apart from PayPal. We will be adding more payment methods in the near future, so kindly check back soon.
All prices are in US dollars unless otherwise specified.
WE DO NOT ACCEPT CHECKS/CASH. PLEASE DO NOT SEND US CHECKS OR CASH BY MAIL.
- DO YOU ACCEPT ONLINE PAYMENTS?
The only online form of payment we accept is Paypal. We are, strictly, a Mail Order/ Telephone Order business.
- WHAT HAPPENS IN THE EVENT THAT MY PAYMENT HAS BEEN DECLINED?
We will try to inform you at the earliest. This could take up to 24 hrs. You will receive a call from our Billing department to re-confirm the payment information that you provided to us. If the payment is still declined, you will be asked to provide alternate card details/form of payment. The agent will stay with you on the phone to ensure that the payment goes through.
- IF A PART DOESN'T FIT, CAN I RETURN IT?
If we determine that the part was ordered wrong due to a mistake on our part we will replace the item free of cost. However, if it was an error on the customer`s part, we normally do not allow returns. Please contact our customer service department to see if an exception can be made, but remember there is a 20% restocking fee and you pay for return shipping. We also don't refund the original shipping costs.
PLEASE DO NOT UNDER ANY CIRCUMSTANCES RETURN AN ITEM WITHOUT RECEIVING AN RMA. If you do so, we will not be liable to replace/return this item & the item will be considered delivered to you in proper working condition.
- WHAT CAN I DO IF I RECEIVE A DAMAGED PRODUCT?
If you receive a part that is damaged, you must sign for the shipment as "received damaged". The shipping company will then be responsible for the damaged part. After receiving and signing for the part, contact our customer service department by phone (302-268-6009) immediately, and an agent will assist you with the damage claim and part replacement process. Please have your invoice available when you call or email us.
- WHEN CAN I EXPECT DELIVERY OF MY ORDER?
Most packages should be delivered within Seven to Ten (7 to 10) BUSINESS DAYS! Orders are processed within 24 business hours after full payment has been received and items will leave within 2 business days after processing. Tracking information is provided via email 24-48 hours after your item has been shipped. Please be sure you have provided a current email address and check your "Junk" folder as communications from us may not make it past a filter. IF YOU HAVE NOT RECEIVED YOUR ORDER IN 10 BUSINESS DAYS, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT 302-268-6009 IMMEDIATELY.
- DO YOU SHIP TO PO BOXES OR APOs?
We cannot ship to a PO Box or an APO.
- CAN I HAVE THE PARTS SHIPPED TO MY MECHANIC/NEIGHBOR/BROTHER-IN-LAW?
We can ship to a different address if you wish, as long as it fulfills the requirements outlined in the ‘SHIPPING’ section of the FAQ. However, the bill-to address on your order must match what your credit card company has on file.
- WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY ORDER?
If you have waited 10 days for normal delivery and have not received your order, please contact our customer service department at 302-273-5546.
- WILL THERE BE A HANDLING FEE FOR MY ORDER?
Yes. This fee will cover packaging materials needed to ensure the safe arrival of your purchase. This is typically included with our shipping charge.
- WILL YOU SHIP FREIGHT ITEMS TO CANADA OR OUTSIDE THE USA?
At this time, we cannot ship to Canada, Mexico, Puerto Rico, or overseas. We can ship to Alaska and Hawaii. However the costs are considerably higher so please do keep that in mind while asking our representatives for a discount or lower shipping costs.
- WHAT METHODS OF SHIPPING DOES NUVO AUTO PARTS USE?
We ship most items through UPS, FEDEX or USPS. Freight items are shipped through the carriers on Frieghtquote.com keeping cost and time as considerations.
- HOW WILL YOU SHIP LARGE ITEMS THAT WOULD BE CONSIDERED AS FRIEGHT?
Large items are shipped through LTL Freight Carriers (facilitated by freightquote.com). Shipping costs on freight items start from around $100 and can exceed $1,000 for complete engine with transmissions. In most cases, these items will be packed and strapped onto 4x4 or 6x6 pallets and covered or wrapped. We are forced to ship these parts to a commercial address with docking and forklift capabilities. If you do not have this available, we can ship the items with a freight gate, but it still has to be a commercial address. We cannot ship freight items to residential areas. In the case you don’t have access to this, we advice asking the local body shop or a friend’s business, local coffee shop or florist, for a favor.
- WHAT ITEMS ARE CONSIDERED AS FREIGHT?
Large items that need to be palletized, such as engines, complete doors, transmissions, etc.
- WHY DOES IT COST A LOT TO SHIP AIRBAGS?
Air Bags are considered a HAZMAT item, and require special packaging to ship. Hazmat Items
Airbags do NOT include the module unless otherwise stated. We cannot ship airbags to PUERTO RICO, HAWAII, ALASKA, NEW YORK STATE, CANADA OR ANYWHERE ELSE OUTSIDE OF THE CONTINENTAL USA. No air shipments are allowed.
To learn more about the reasons for the high cost of shipping an airbag, visit DOT.Gov. DOT.Gov